Subh Estate CRM is a Android App, iOS App and cloud-based customer relationship and operations management platform designed for real estate builders, agencies, marketing teams, and field staff. It enables organizations to manage property inventory, customer leads, workforce attendance, internal reporting, payroll workflows, and communications across web and mobile platforms.
Glow Infoway provides the technical infrastructure, software functionality, and security controls. Organizations using the Platform remain independently responsible for the lawful collection and usage of their business and customer data under applicable law.
When you sign up or use SubhEstate CRM, you may provide personal details such as your name, email address, phone number, postal address, designation, company name, and date of birth. You may also provide business information including leads, client records, property details, contact lists, team assignments, notes, and booking data. Login credentials (username and password) are stored in encrypted form only. You may also upload images, documents, and files through the platform.
When you access SubhEstate CRM, we automatically collect device and log data including IP address, browser type, operating system, device model, access timestamps, and referring URLs. We also collect usage data such as pages visited, actions performed, features used, and frequency of use. Crash logs and diagnostic metrics are collected to improve performance. Cookies and session identifiers are used for authentication and preference management.
We may receive limited information from WhatsApp Cloud API, Email APIs, and Google services used for login, communication, or analytics. Lead import sources such as MagicBricks, 99acres, Google Ads, or Facebook Ads may also provide data when integrated by you within your account.
We use collected data to provide and improve the Service, including enabling CRM functionality, analytics, and communication tools. We use it to authenticate and secure accounts, verify user identity, and prevent unauthorized access. We send service communications including OTPs, system alerts, password resets, and notifications. Marketing or product updates are delivered only with your explicit consent. We monitor usage patterns to enhance features and resolve technical issues, and we comply with legal obligations and enforce our Terms of Use.
You own all data you input or upload into your SubhEstate CRM account. Glow Infoway acts solely as a data processor — we maintain and secure your data on your behalf and do not use it for our own commercial purposes. You may request the export or deletion of your data at any time by contacting our support team or using the in-app tools provided. Upon account termination, data is retained for up to 30 days before permanent deletion, unless legally required to be retained longer.
The SubhEstate CRM mobile application on Android and iOS may request certain device permissions. All permissions are requested only when necessary for the feature you are using. You may revoke any permission at any time through your device Settings, though revoking a permission may limit certain app functionality.
Requested only when uploading images, documents, or attendance selfies, or when downloading reports. We do not access unrelated files or media without explicit user action.
Background location access may be used for workforce attendance validation and field activity compliance. Location data is never used for advertising profiling or shared with advertisers.
Access is requested only when you choose to import phone numbers into the CRM as leads. Contacts are never automatically synchronized or shared without your explicit action.
Used exclusively for daily attendance selfie capture by staff. The camera is not accessed in the background or for any other purpose.
Used to deliver lead alerts, follow-up reminders, task updates, and system notifications. You can manage notification preferences within the app settings at any time.
Required to sync data with our servers, send and receive communications, and load dynamic content. This is standard for all cloud-based applications.
We use secure cloud infrastructure to host all SubhEstate CRM data. Data storage and communication are encrypted using industry-standard SSL/TLS protocols. Each organization's data is stored in an isolated tenant database, ensuring it is never commingled with other organizations' data. Role-based access control is enforced within each account. We perform regular automated backups and maintain detailed access audit logs. Periodic vulnerability assessments and security reviews are conducted, and strict internal access controls ensure only authorized personnel can access production data.
Despite our best efforts, no system is completely secure. You are responsible for keeping your login credentials confidential and for using secure networks when accessing the platform. If you believe your account has been compromised, contact us immediately at info@glowinfoway.com.
We do not sell, rent, or trade your personal or business data to any third party. Data may be shared only in limited and necessary circumstances. We share data with communication service providers such as WhatsApp Cloud API, mail servers, and SMS providers to send notifications on your behalf. Infrastructure and hosting partners such as AWS and DigitalOcean receive data as needed to operate and maintain the Service. Government or law enforcement agencies may receive data when required by applicable law. Third-party lead portals configured within your account receive data as directed by your account settings.
All such partners are bound by strict confidentiality and data protection agreements and are not permitted to use your data for their own independent purposes.
SubhEstate CRM uses cookies and similar tracking technologies on its web platform to keep you securely signed in, remember your preferences and settings, analyze usage patterns to improve performance, and maintain session security. On mobile apps, equivalent local storage mechanisms are used for session management. We do not use third-party advertising cookies or tracking pixels.
You may disable cookies in your browser settings. Disabling cookies may affect sign-in functionality and certain platform features may not work correctly.
We retain your data for as long as your account is active or as needed to provide the Service. For active accounts, data is retained for the full duration of your subscription. After cancellation or termination, data is securely retained for a maximum of 7 days. Secure backup archives may be retained for up to 30 days for disaster recovery and audit purposes. Certain data may be retained longer if required by applicable law or ongoing legal proceedings. After all applicable retention periods, your data is permanently and irreversibly deleted from all our systems and backup locations.
Depending on your location and applicable data protection law, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw consent for data processing, export your business data, object to or restrict processing, and opt out of marketing communications.
To exercise any of these rights, please contact us at info@glowinfoway.com. We will respond to all verified requests within 30 days. We may require identity verification before processing certain requests.
SubhEstate CRM is operated and hosted primarily within India. If you access the Service from outside India, your data may be transferred to and processed in India or other regions where our infrastructure partners operate. By using the Service, you consent to such transfers, understanding that data protection standards may differ from your jurisdiction. We take appropriate contractual and technical safeguards to ensure responsible handling of any cross-border data transfers.
SubhEstate CRM may include links or API integrations with external services including WhatsApp Business (Meta), Google Sign-In, Google Ads, Facebook / Meta Ads, MagicBricks, 99acres, and third-party email and SMS providers. These services operate under their own independent privacy policies. Glow Infoway is not responsible for the data practices of these third parties. We recommend reviewing their privacy policies before configuring any integration within your account.
SubhEstate CRM is a professional platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store personal information from children under the age of 18. If we become aware that a minor has submitted personal information, we will delete it immediately. If you believe a minor has accessed the platform, please contact us at info@glowinfoway.com.
We may update this Privacy Policy periodically to reflect product improvements or changes in applicable law. The revised version will be posted on this page with an updated "Last Updated" date. For significant changes, we will display an in-app notification on next login and, where required by law, send an email notification to registered account holders. Continued use of SubhEstate CRM after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us. We aim to respond to all privacy-related inquiries within 7 business days.